Privacy Policy

Mouth Care Plus Pty Ltd
Effective Date: 01/02/2026

This Privacy Policy explains how Mouth Care Plus Pty Ltd (referred to as “MouthCare+”, “we”, “us”, or “our”) collects, uses, holds and discloses your personal information in connection with your use of our website, products, services, and communications.

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information directly from you, automatically through our website, or from third parties. This may include:

Directly from you:

  • Full name

  • Contact details (email, phone, address)

  • Date of birth

  • Billing and payment information (processed securely – we do not store credit card details unless permitted and securely encrypted)

  • Order and purchase history

  • Communication history and customer service interactions

  • Responses to surveys or marketing preferences

Automatically through website use:

  • Device and browser information

  • IP address

  • Pages visited and duration

  • Cookies and tracking data

From third parties (where permitted):

  • Marketing lists or data enrichment providers

  • Service partners and analytics providers

2. How We Collect Personal Information

We collect personal information:

  • When you complete forms, place an order, make an enquiry, register an account, or subscribe to communications

  • When you communicate with us via email, phone, SMS, live chat or social media

  • When you visit our website (through cookies and tracking technologies)

  • From third parties if you consent or where otherwise permitted by law

3. How We Use Personal Information

We may use personal information for the following purposes:

  • To provide, maintain and improve products, services, and support

  • To process orders and payments

  • To personalise your experience

  • To send transactional, service and support communications

  • To send marketing, promotions and updates (where you have consented)

  • To understand how our website is used and improve functionality

  • To comply with legal obligations

  • For internal reporting and analytics

If we use personal information for direct marketing, you may opt out at any time via unsubscribe functions in emails, SMS STOP reply methods, or contacting us directly.

4. Disclosure of Personal Information

We may disclose personal information to:

Service Providers:

  • Payment processors

  • IT and hosting providers

  • Logistics and shipping partners

  • Marketing and analytics partners

Professional and Legal Parties:

  • Lawyers, auditors, insurers

  • Government or law enforcement if required by law (e.g., court orders, subpoenas)

Business Transfers:

  • In the event of sale, merger, or restructure of our business, user information may be transferred (under confidentiality obligations and legal protections).

International Transfers:
Some information may be stored or processed overseas (e.g. servers, cloud services). We take steps to ensure safeguards are in place.

By providing your information, you consent to these disclosures where reasonably necessary to operate our business and website.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, analytics tools, and similar technologies to:

  • Recognise you when you revisit

  • Improve site performance

  • Analyse usage and behaviour

  • Deliver relevant advertising

You may control cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Third‑Party Sites and Links

Our website may contain links to other websites over which we have no control. We are not responsible for the privacy practices of third‑party sites. We encourage you to review their privacy policies.

7. Data Security

We implement reasonable physical, technical, and administrative security measures to protect personal information from:

  • Unauthorised access

  • Loss or misuse

  • Disclosure, interference or destruction

However, no internet or electronic system can be completely secure, and we cannot guarantee absolute protection.

8. Access, Correction, and Deletion

You have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Ask that we delete your personal information (where permitted by law)

To make a request, contact us using the details below. We may need to verify your identity before processing requests. In some cases, access may be refused or limited as permitted by law.

9. Marketing Communications

If you consent to receiving marketing, you may withdraw your consent anytime by:

  • Following the unsubscribe link in emails

  • Replying STOP to SMS messages

  • Contacting us directly

10. How Long We Keep Your Information

We retain personal information only as long as necessary for:

  • Legal and regulatory obligations

  • Operational needs

  • Resolution of disputes

  • To comply with record‑keeping requirements

Retention periods will vary by data type and purpose.

11. Complaints and Contact

If you have questions, concerns, or wish to lodge a privacy complaint, please contact:

Privacy Officer
Mouth Care Plus Pty Ltd
Email: hello@mouthcareplus.com

We will acknowledge your complaint promptly and work with you to resolve it.

If your privacy concern remains unresolved, you may refer it to the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated effective date. Your continued use of our services constitutes acceptance of the updated policy.